Returns Policy

UK RETURNS

All UK orders can be returned to us free of charge using the returns label provided. Simply attach the label to your parcel and take to your local post office. To avoid any delay in processing your return, please fill out all of the information required to ensure we can complete your refund/exchange efficiently. Once we have received your return, we will send you a confirmation email, and aim to process all refunds within 7-10 working days.

If you do not have a returns form, you can download one here.

REFUNDS

For a full refund, please return your unwanted goods within 14 days of the delivery date. Returned items must be in their original condition including all packaging and tags. Items which are scented or damaged will be refused and sent back. Items returned after the 14 days will be exchanged or a credit will be issued.

EXCHANGES

If you wish to exchange your items please return to us within 28 days of the delivery date. Returned items must be in their original condition including all packaging and tags. Items which are scented or damaged will be refused and sent back. 

INTERNATIONAL RETURNS

If you wish to return an item but are outside of the United Kingdom, please state that the item is a return on the commercial invoices, otherwise charges will be incurred and Crumpet will not be held liable for these charges. If your country does not require you to include commercial invoices, please make it clear the item is a return on the address label.

Please address all returns to: Returns at Crumpet, Unit 10 Brantham mill ind est, Bergholt Rd, Brantham, Manningtree, CO11 1QT, United Kingdom

If you do not have an International returns form, you can download one here.

For any returns queries please contact info@crumpetcashmere.com or alternatively call +44 (0)1206 615570