Shipping and Delivery

SHIPPING

We aim to dispatch all goods within 24 hours of receiving an order. Once your order has been dispatched, you will receive a tracking number meaning that you can follow your order from dispatch to arrival. All orders will require a signature upon delivery. If no-one is available to sign for the delivery; a calling card will be left with details for a rescheduled delivery. Please note we are unable to change the delivery address once your goods have been dispatched. Your account will be charged before your goods are dispatched.

UK DELIVERY

Standard UK delivery (2-4 working days) will be charged at £4.95. UK Next day delivery via our courier Interlink is charged at £6.95. To qualify for next day delivery, orders must be placed before 12pm (Mon-Thurs). All orders will require a signature on receipt. Please make sure someone will be available to sign for the order.

INTERNATIONAL DELIVERY

International Delivery will be charged at £19.95. All orders are tracked and will require a signature on receipt. Please note: Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the goods. Unfortunately we have no control over these charges and are unable to inform you of the costs you may incur. Once your parcel has reached the required destination you may be contacted by customs to supply further details. Please note failure to supply these details may result in the parcel being returned to Crumpet and the customer being held liable for costs.

PLEASE NOTE – DELIVERY TO RUSSIA VIA OUR COURIER, MUST BE SHIPPED TO A BUSINESS ADDRESS. IF A BUSINESS ADDRESS IS NOT ENTERED AT THE CHECKOUT, YOUR PARCEL WILL BE DISPATCHED VIA ROYAL MAIL.

*Shipments may require commercial/proforma invoices. If these are not provided or are completed incorrectly delivery will be delayed. Dates may be subject to change and are dependent on public holidays and depot operations in the destination country. Parcels held due to non-compliance will be subject to delivery delays. Delivery times are not guaranteed. Deliveries to non-EU countries are subject to customs clearance. Delays in customs may occur.

SHIPPING QUERIES

For any shipping queries please contact info@crumpetcashmere.com or alternatively call +44 (0) 1206 615570